FREQUENTLY ASKED QUESTIONS

  • "How long is delivery?"

    For orders within the UK, standard delivery typically takes between 5-7 business days.

    Please note: delivery times may vary depending on your location and any unforeseen circumstances.

  • "How do I track my order?"

    You can track your order using the tracking service on our website. If you have any questions regarding your delivery, please send us an email on: contact@anude.co.uk or chat to one of our customer support representatives using the chat feature.

  • "Do you accept returns?"

    Yes, you can return your order within 30 days of receipt, providing that the item(s) haven't been used, worn, or altered and are in their original condition. Final sale items, as well as certain underwear items are non-refundable. Your statutory rights are not affected.

  • "I have received an incorrect or damaged item, what should I do?"

    We’re so sorry to hear that you were sent an incorrect item and we want to ensure that this is resolved for you as quickly as possible. Please send us an email on contact@anude.co.uk and include your order number and a photo of what you have received so that we can assist you.

  • "How do I request to make a return?"

    You can request to return an item via email: contact@anude.co.uk. Once your return request has been accepted, we will send you instructions on how to return your item.

    NOTE: You, the customer is responsible for covering the cost of return shipping fees.

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